Category: Small Business Marketing

How to Handle Upset Customers On the Phone

How to Handle Upset Customers On the Phone

13 Tips To Turn Angry Customers Into Raving Fans If you work in customer service, you’re probably familiar with that phone call, the one we all dread, an upset customer who threatens to stop patronizing your business and leave a horrible review. If you handle the conversation poorly, you could lose a valued customer. And…

Google Business Profile Guidelines: Explained

Google Business Profile Guidelines: Explained

What Is Google Business Profile? Google Business Profile (GBP, previously known as Google My Business) is a tool that allows you to represent your business on Google Search and Maps. When creating a GBP listing, you can control how your business appears on search, from your business name and phone number to photos and posts….

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